IT Solutions

Ongoing care and support

We keep your IT current and we are there when something gets stuck. Updates, patches and maintenance in the background, one steady contact in the foreground.

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Most IT work happens in the background so that nothing happens at all. And when something does get stuck, you need someone who already knows your systems. The two belong together, so you get both from one place.

What is included

The building blocks we take care of for you.

Updates and patches

We keep systems current and close security gaps before someone exploits them. Security relevant updates within a few days, often the same day.

Ongoing maintenance

Regular care of your systems. We catch problems early, before they disturb the business.

One steady contact

You reach someone who knows your IT, so you do not have to explain everything from scratch each time. No anonymous ticket system. We solve a lot straight away by remote access, and when it is needed, we come by.

Collaboration tools

Email, calendar, files and team exchange, cleanly set up and connected.

Business VPN for safe remote work

Encrypted access to your company systems from home or on the road. As secure as the office, just somewhere else.

Industry software

The programs your field needs, properly installed and looked after.

Common questions

Briefly and clearly answered.

What is the difference between care and support?

Ongoing care works preventively: updates, maintenance, monitoring, so that problems do not arise in the first place. Support reacts when something gets stuck anyway. We do both, because one rarely works without the other.

How fast do you respond?

Usually within a few hours. You have one steady contact, not an anonymous ticket system. We are reachable during our business hours, Monday to Friday, 9 to 17. We do not currently offer a round the clock standby service.

How is this billed?

Ongoing care runs through a monthly contract, so the cost is predictable. Smaller requests we often handle as a goodwill gesture or within an existing contract, for example your cloud solution.

Am I locked into Microsoft 365?

No. We work just as well with Google Workspace, Nextcloud or a mix. We adapt to how you work.

Do you manage licences too?

Yes. We keep track of licences, subscriptions and contracts, so you do not overpay or accidentally work without one.

Can I switch from my current IT provider?

Yes, we do this regularly. We take over cleanly, usually with no downtime. You do not have to swap everything at once.

Is my IT monitored as part of this?

Yes. The systems are monitored and diagnosed continuously and automatically. When the monitoring catches a problem, prepared playbooks apply the fix, including at night. Only steps that a human has reviewed and approved actually run. How this is built is set out on the monitoring and logging page.

Shall we look at this together?

A short call is enough to find out what makes sense for your business.

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