# We run your infrastructure. It stays yours.

Source: https://vetosec.at/en/services/it-support/

Monitoring, security updates, restore-tested backups and incident fixes in one monthly package. For servers on site or in the cloud, including smaller businesses.

- **Fixed price** per month
- **On-prem** or cloud
- **1** technical contact

## Included

What we do for you every month.

- **Round-the-clock monitoring**: Servers, services, storage, network and security events. We see issues before your staff notice them.
- **Security updates**: OS, hypervisor, firewall and services. Applied on schedule, tested, documented.
- **Restore-tested backups**: Scheduled backups with an offsite copy. We rehearse restores regularly.
- **Hardening**: Only required services, personal access with MFA, secure baseline on every system.
- **Fixing incidents**: Service stuck, disk full, certificate expired, drive failing. We handle it.
- **Monthly report**: What happened, what we did, what is next. Short and readable.

## What we run

Which systems we run.

- [**Virtualisation**](https://vetosec.at/en/solutions/proxmox-cluster/): Proxmox clusters and single hypervisors.
- [**Linux servers**](https://vetosec.at/en/how-we-build/): Rocky Linux, Debian, hardened with SELinux.
- [**Firewall & VPN**](https://vetosec.at/en/solutions/firewall/): OPNsense, WireGuard, NetBird.
- [**Storage & backup**](https://vetosec.at/en/solutions/fileserver/): ZFS, replication, offsite copies.
- **Production apps**: The servers under your online shop, ERP or specialist software.
- **Practice & office systems**: For regulated businesses also workstations and accounts.

## Ongoing operations

**We see faults before your team reports them.**

## Monitoring

- **One view**: Servers, storage, firewall, backups and logins in one place.
- **Filtered**: False alarms are dropped, critical alerts reach us immediately.
- **Checked**: An engineer sees every relevant alert. Routine runs automatically.

[More on monitoring](https://vetosec.at/en/services/monitoring/)

## Onboarding

How we take over your operations.

1. **Assessment**: We review systems, backups, access and documentation, often as an IT Check.
2. **Fixed price and onboarding**: You get a monthly price. Then we connect your systems to the platform and close open issues.
3. **Ongoing operations**: Maintenance, updates, backups and incidents. One contact, one report a month.

## Pricing

**What does ongoing support cost?**

The monthly price depends on how many systems we run, their current state and whether anything needs migrating first. After the assessment you get a fixed monthly price. Everything above is included; larger changes are agreed up front.

Get a price for my environment

## Who it is for

For systems that must not fail.

### A good fit if

- Companies with 30+ staff running own servers, clusters or a production online shop
- Businesses with sensitive data and servers, NAS or specialist software
- Internal teams that need a second line and holiday cover

### Probably not a fit

- Pure desktop or printer support without own servers
- Businesses without sensitive data or critical systems. The IT Check and IT emergency help there.

## For IT leads

Technical details: Linux · CIS · SELinux · Ansible · ZFS

- **Operating system**: Rocky Linux or Debian, hardened to the CIS Benchmark, services confined with SELinux.
- **Services**: In containers, new versions tested first, rollback in minutes.
- **Automation**: Setup and hardening with Ansible, every server gets the same tested building blocks.
- **Access**: Management only internally or via remote access, personal accounts with MFA.
- **Backup**: ZFS snapshots, encrypted offsite copy, optionally with Object Lock, restore tests on a schedule.
- **Monitoring**: Availability, resources, security events and backups on our platform, an engineer checks important alerts.
- **Service levels**: Response times by agreement, around the clock via fixed cooperation partners.
- **Documentation**: Network plan, runbook and credentials belong to you and are handed over on request.

## References

Projects running in production today.

- **Central monitoring and SIEM** (Building materials · group of companies): Infrastructure and security events of several companies visible in one place, in continuous operation.
- **Incident response** (Public sector): Compromised project and web servers investigated, cleaned, hardened and re-checked.
- **Infrastructure and security** (University & planning): Published projects from a university and a planning firm.

[All references](https://vetosec.at/en/references/)

## Technologies

Proven software without licence lock-in, backed by fixed standards for hardening, backup and updates.

- [**Proxmox VE**](https://vetosec.at/en/solutions/proxmox-cluster/): Virtualisation & clusters
- [**ZFS**](https://vetosec.at/en/solutions/fileserver/): Checksummed storage
- [**OPNsense**](https://vetosec.at/en/solutions/firewall/): Firewall & segmentation
- [**WireGuard**](https://vetosec.at/en/solutions/fernzugriff-vpn/): VPN
- [**NetBird**](https://vetosec.at/en/solutions/fernzugriff-vpn/): Zero trust access
- [**Authentik**](https://vetosec.at/en/solutions/single-sign-on/): Single sign-on & MFA
- [**Nextcloud**](https://vetosec.at/en/solutions/managed-nextcloud/): File cloud
- [**Rocky Linux**](https://vetosec.at/en/how-we-build/): Enterprise Linux
- [**Debian**](https://vetosec.at/en/how-we-build/): Server Linux
- [**SELinux**](https://vetosec.at/en/how-we-build/): Service confinement
- [**Ansible**](https://vetosec.at/en/how-we-build/): Automation & hardening

[How we build](https://vetosec.at/en/how-we-build/)

## Frequently asked questions

### What does ongoing support cost at vetosec?

There is a fixed monthly price. It depends on the number and type of systems, their current state and any migrations. We quote after the assessment.

### How does your monitoring work?

Your systems report health and events to our operations platform. It filters false alarms and forwards what matters. An engineer checks every relevant alert; routine cases are fixed automatically.

### Do we need new hardware?

No. What runs well stays. We only recommend new hardware when it is end-of-life or a risk.

### Who owns the systems and credentials?

You do. Hardware, licences, admin credentials and documentation stay yours. If you switch, we hand over credentials, network plan and runbook.

### Is around-the-clock on-call available?

It is possible together with cooperation partners. Availability is agreed individually.

### On site or remote?

Operations run remotely over secured access. On site we cover Lower Austria, Vienna and Burgenland.

## Related

- [IT Check](https://vetosec.at/en/services/it-check/): from €1,299
- [Co-managed IT](https://vetosec.at/en/services/co-managed-it/): for in-house IT teams
- [Monitoring & SIEM](https://vetosec.at/en/services/monitoring/): part of operations

## Managed services and server support in Lower Austria, Vienna and Burgenland

Ongoing support at vetosec means the infrastructure stays owned by the company while vetosec handles monitoring, patching, backup, hardening and incidents for a fixed monthly fee.

Monitoring runs on our own operations platform with a human in the loop.

vetosec supports companies with 30+ staff and business-critical systems, and businesses with sensitive data. Based in Berndorf, Lower Austria.

Updated: October 19, 2026

Provider: vetosec, Dipl.-Ing. Samuel Ziegler, BSc, Berndorf, Lower Austria, Austria. Contact: https://vetosec.at/en/contact/